Refund Policy

🔁 Return & Refund Policy

Last Updated: [20~04~2026]

At Fasnio.com, we are committed to providing quality products and a smooth shopping experience. If you face any issue with your order, please review our return and refund policy below.

📌 1. Return Eligibility

You may request a return only under the following conditions:

✔️ Wrong product delivered
✔️ Damaged or defective item
✔️ Product significantly different from description

❌ Returns are not accepted if:
• You change your mind after purchase
• The product has been used, washed, or damaged by the customer
• The product is not in its original condition/packaging

📌 2. Return Request Time

• You must report any issue at the time of delivery or within 24 hours of receiving the product
• After this period, return requests may not be accepted

📌 Important:
Please check the product in front of the delivery person. If there is any issue, you can return it immediately.

📌 3. Return Process

To request a return:

Contact us via inbox / phone / email
Provide:
• Order ID
• Product image/video proof
• Description of the issue
Our team will review your request
If approved, we will arrange return pickup or provide instructions

📌 4. Refund Policy

• Refunds are only applicable for returned products that meet our conditions
• Once we receive and inspect the product, your refund will be processed

💳 Refund Methods:

• Cash on Delivery orders → Refund via Mobile Banking (bKash/Nagad/Rocket)
• Online Payment → Refund to original payment method

⏳ Refund Time:
• 3–7 working days after approval

📌 5. Replacement Policy

• If you prefer, we can send a replacement product instead of a refund
• Replacement is subject to stock availability

📌 6. Delivery Charges

• If the return is due to our mistake (wrong/damaged item) → We will cover delivery cost
• If return is not due to our fault → Delivery charges may apply

📌 7. Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Discounted / clearance items (unless damaged)
• Personal care items (for hygiene reasons)

📌 8. Cancellation Policy

• Orders can be canceled before shipment
• Once shipped, cancellation is not allowed

📌 9. Important Notes

⚠️ Product color may vary slightly due to lighting or screen settings
⚠️ Size variation of ±1–3 cm may occur
⚠️ Always record an unboxing video for faster claim processing

📌 10. Contact Us

For return or refund requests:

📧 Emaifasniobd@gmail.com
📞 Phone: 01805548482
🌐 Website: https://fasnio.com

💖 Thank you for shopping with Fasnio.com. Your trust is our priority.